You Know Who - App
Refund & Return Policy
You Know WhoRefund and Return Policy
How the free trial, cancelling and refunds work.
Free trial
New subscribers get 32 days free. You are not charged until the trial ends. If you cancel before then, you are never charged.
Cancelling
You can cancel at any time, on the monthly or the yearly plan, in Settings > Premium Subscription > Cancel subscription. You keep Premium until the end of the period you already paid for, and you are not charged again.
Refunds
You can ask for a refund within 14 days of a charge. We look at each request. An approved refund goes back to the card you paid with, usually within 5 to 10 business days. Time you have already used after those 14 days is not normally refunded.
Charged by mistake
If you were charged after you cancelled, or after you meant to cancel during the trial, tell us and we will put it right.
How to ask
Payments are made on the web through Stripe, not through the Apple App Store or Google Play, so refund requests come to us. You can reach us at you.know.who.app@gmail.com.